FAQS

Frequently Asked Questions (FAQs)

1. What products does Velmork offer?

Velmork offers a carefully curated collection of women's fashion, including Mini Dresses, Women's Coats & Jackets, Women's Shirts, and Knitwear designed for style, comfort, and versatility.

2. How long does shipping take?

Estimated delivery times are:

  • United States: 5–8 Business Days

  • Canada: 7–15 Business Days

  • United Kingdom: 7–15 Business Days

  • Europe: 7–15 Business Days

  • Australia & New Zealand: 8–18 Business Days

  • Other International Destinations: 10–20 Business Days

Delivery times may vary depending on location and carrier conditions.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24–48 hours to update.

4. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other secure payment methods available at checkout.

5. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

6. What is your return policy?

We offer a 30-day return policy. Items must be unused, unworn, in their original packaging, and include all tags and proof of purchase.

7. When will I receive my refund?

Approved refunds are issued to the original payment method within 10 business days after the returned item has been inspected and approved.

8. Do you ship internationally?

Yes. Velmork ships to many countries worldwide. Shipping availability and delivery times may vary depending on your location.

9. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order number and photos of the item. We will review the issue and work quickly to provide a solution.

10. Are my payments secure?

Yes. We use secure payment processing and SSL encryption technology to protect your personal and payment information.

11. Do you offer exchanges?

We currently recommend returning the original item and placing a new order once your return has been approved.

12. How can I contact customer support?

You can reach our support team through the following channels:

Email: info@velmork.shop

Phone: +1 212-555-3314

Address:
1800 L St NW
Washington, DC 20036
United States

Office Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

13. Do you offer free shipping?

We occasionally run free shipping promotions. Any active promotion will be clearly displayed on our website.

14. What if my package is delayed?

Shipping delays may occur due to weather, customs processing, or carrier-related issues. If your order is significantly delayed, please contact our support team for assistance.

15. How do I choose the correct size?

Please refer to the size guide available on each product page. If you need additional sizing assistance, feel free to contact our customer support team.