Refund policy

At Velmork, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original condition

• With all tags attached

• In the original packaging

• Accompanied by proof of purchase or receipt

To initiate a return, please contact us at:

Email: info@velmork.shop
Phone: +1 212-555-3314

Return Address:
1800 L St NW
Washington, DC 20036
United States

If your return request is approved, we will provide detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products

• Beauty and personal care products

• Perishable goods

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Final sale or clearance items

If you have questions regarding a specific product, please contact our support team before requesting a return.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

Items must remain unused, unworn, with original tags and packaging, and proof of purchase must be provided.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us:

Email: info@velmork.shop
Phone: +1 212-555-3314

Contact Information

Velmork Support Team

Email: info@velmork.shop
Phone: +1 212-555-3314

Address:
1800 L St NW
Washington, DC 20036
United States

Office Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)